- Sign up & Log in
- User profile
- Receipt scanning
- View point
- Rewards catalogue
- Redeem rewards
- Coupon QR Code
- Transaction history
- Promotion/mall information
- Send dispute
- Support & Feedback
Loyalty Kiosk App
- Sign up & log in
- Receipt scanning
- Check point
- Send dispute
Loyalty Concierge App
- Sign up & log in
- Receipt scanning
- Check point
- Rewards catalogue
- Deduct point
- QR code scanning
- Print receipt
- Electronic signature
- Send dispute
Content Management System
- Log in
- Assign concierge account
- Create voucher
- View most redemption
- Get live redemption update
- Statistical Analysis (user)
- Push Notification
- SMS Notification
- Reporting
- Inquiry
- Receive dispute
- Feedback
For User
With Mobile App
- Scan receipt anytime anywhere.
- Redeem shopping voucher with accumulated loyalty points.
- Send redemption dispute to system.
Without Mobile App
- No problem for user who don’t own smart phone or forget to bring their phone.
- Just use Identity Card to signup, check points & redeem.
For Mall / Complex Owner
With Loyalty Kiosk App
- Ease of membership registration.
- Able to scan receipt for those who don’t owned smart phone.
- Send dispute for failed redemption.
- Check loyalty points.
With Loyalty Concierge App
- For customer service officer & members to make transaction.
- Able to do electronic signature & print receipt for every redemption.
- Able to check transaction history.
- Able to scan QR code for verify redemption over mobile app.
Customer Earn Points With Loyalty Mobile App
Step 1: Simply scan the receipt with Loyalty App scanner.
Step 2: App will show loyalty details and user to select Accept or Reject the Loyalty Points.
Step 3: Member prompt to scan another receipt or close the application after redemption. System will send redemption details via App or SMS.
Customer Earn Points With Loyalty Kiosk
Step 1: Login to membership account and click on the scan receipt icon.
Step 2: Place receipt on the scanner. System will scan the receipt automatically and show detected information.
Step 3: Member prompt to scan another receipt or close the application after redemption. System will send redemption notification via App or SMS.
Customer Redeem Rewards With Mobile App
Step 1: Select voucher and quantity, User will receive a coupon QR code upon confirmation.
Step 2: Show QR code to concierge app. Click confirm to redeem voucher.
Step 3: Member prompt to sign on the signature page to acknowledge the transaction.
Customer Redeem Rewards Without Mobile App
Step 1: Show IC/Passport to customer service officer at concierge area. Key in member identity or insert IC into reader for verification.
Step 2: Customer service officer will check user’s loyalty details and proceed to redeem rewards.
Step 3: Member prompt to sign on the signature page to acknowledge the transaction.
