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    Loyalty App Overview Loyalty Mobile App

    • Sign up & Log in
    • User profile
    • Receipt scanning
    • View point
    • Rewards catalogue
    • Redeem rewards
    • Coupon QR Code
    • Transaction history
    • Promotion/mall information
    • Send dispute
    • Support & Feedback

    Loyalty Kiosk App

    • Sign up & log in
    • Receipt scanning
    • Check point
    • Send dispute

    Loyalty Concierge App

    • Sign up & log in
    • Receipt scanning
    • Check point
    • Rewards catalogue
    • Deduct point
    • QR code scanning
    • Print receipt
    • Electronic signature
    • Send dispute

    Content Management System

    • Log in
    • Assign concierge account
    • Create voucher
    • View most redemption
    • Get live redemption update
    • Statistical Analysis (user)
    • Push Notification
    • SMS Notification
    • Reporting
    • Inquiry
    • Receive dispute
    • Feedback

     

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    For User

    With Mobile App

    • Scan receipt anytime anywhere.
    • Redeem shopping voucher with accumulated loyalty points.
    • Send redemption dispute to system.

    Without Mobile App

    • No problem for user who don’t own smart phone or forget to bring their phone.
    • Just use Identity Card to signup, check points & redeem.

     

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    For Mall / Complex Owner

    With Loyalty Kiosk App

    • Ease of membership registration.
    • Able to scan receipt for those who don’t owned smart phone.
    • Send dispute for failed redemption.
    • Check loyalty points.

    With Loyalty Concierge App

    • For customer service officer & members to make transaction.
    • Able to do electronic signature & print receipt for every redemption.
    • Able to check transaction history.
    • Able to scan QR code for verify redemption over mobile app.

     

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    Customer Earn Points With Loyalty Mobile App

    Step 1: Simply scan the receipt with Loyalty App scanner.
    Step 2: App will show loyalty details and user to select Accept or Reject the Loyalty Points.
    Step 3: Member prompt to scan another receipt or close the application after redemption. System will send redemption details via App or SMS.

     


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    Customer Earn Points With Loyalty Kiosk

    Step 1: Login to membership account and click on the scan receipt icon.
    Step 2: Place receipt on the scanner. System will scan the receipt automatically and show detected information.
    Step 3: Member prompt to scan another receipt or close the application after redemption. System will send redemption notification via App or SMS.

     

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    Customer Redeem Rewards With Mobile App

    Step 1: Select voucher and quantity, User will receive a coupon QR code upon confirmation.
    Step 2: Show QR code to concierge app. Click confirm to redeem voucher.
    Step 3: Member prompt to sign on the signature page to acknowledge the transaction.

     

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    Customer Redeem Rewards Without Mobile App

    Step 1: Show IC/Passport to customer service officer at concierge area. Key in member identity or insert IC into reader for verification.
    Step 2: Customer service officer will check user’s loyalty details and proceed to redeem rewards.
    Step 3: Member prompt to sign on the signature page to acknowledge the transaction.

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